What you will learn on this course
Increased productivity, solid team relationships and Workplace safety and efficiency are high on the list for not only the Workplace, but also the Centre for Customer Service Excellence.
After training, you will:
- Understand the principles of Customer Service
- Understand how customer needs and expectations are formed
- Know the interpersonal skills and appropriate behaviour required in the customer service environment
- Understand the principles of responding to customers’ problems or complaints
All of our training courses are taught to a robust and versatile specification. To ensure our certificates are correctly accredited, we employ a thorough quality assurance process to every course.
The full qualification specification can be downloaded here
Personalise your training
Unique to Vital Workplace Training, each course has been adapted to include Vital safety information for your Workplace. As part of this, our training courses come with an optional add-on for your Sector or Pursuit. Why don’t you take a look and see how we can make your training, yours.
Customer Service and Support
It is important to us that all Workplaces get access to high quality and tailored training in Budget Friendly way. By constantly reviewing our pricing and tracking the industry changes, we can bring you the most competitive training prices without compromising the standards we have come to be known for.
- Single price per learner is £40.00
- For group pricing check out our pricing page
Don’t see anything that fits? Contact us at firstname.lastname@example.org and we can create your training for you
About your Customer Service Skills trainers
Want to know more about the Trainers that bring quality and professionalism to every course? Click a picture below and get to know the person who will make your training, yours.
I find booking training a headache. The team at Vital Workplace Training took all the stress out of it for me. From finding what I need to delivery, I cannot fault them. Simple, easy to understand training, good practical sessions designed around us.