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Customer Service Skills

A greater understanding of the customer centred transaction

  • Group courses available onsite
  • Open venues for single spaces
  • COVID-19 secure compliant

Contact us

As client expectations get higher, the standards should too. This course a good idea for restaurant team leaders, call centre managers, information desk staff and waiting staff
To get the best out your customer service team, a 4 hour course taught live in the classroom ids for you. Can be done online, but best completed as part of a skill block
With the need to adequately provide training to staff, this course comes with an accredited certificate that can be added to a skills framework

What you will learn on this course

Increased productivity, solid team relationships and workplace safety and efficiency are high on the list for not only the workplace but also the centre for Customer Service Excellence.

After training, you will:

  1. Understand the principles of customer service
  2. Understand how customer needs and expectations are formed
  3. Know the interpersonal skills and appropriate behaviour required in the customer service environment
  4. Understand the principles of responding to customers’ problems or complaints

We teach this customer service skills training course, and all of our training courses, to the highest level of industry standards. We run regular checks on all of our course content to make sure it’s up to scratch with current regulations.

Get a head start with our article about handling customer complaints.

Bespoke workplace training

Workplace training should tick all health and safety boxes but also be enjoyable at the same time. We find the right balance between customising our courses to make them apply to our trainees and ensuring that the essential information is included.

adult business commerce cook

Customer Service and Support

Coffee shop barista using tablet

Employable Skills

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We’re strong believers that workplace training should be accessible to everyone who needs it. We regularly check our course pricing against industry standards to make sure our prices are as competitive as possible.

  • For onsite or group training – £275
  • Groups over 12 learners – Call us on 01376 317 760

For all other needs contact us at support@vitalworkplacetraining.com

About your Customer Service Skills trainers

Your customer service skills training session will be run by Richard and Dan, our instructors here at Vital Workplace Training. Find out more about them by clicking on their profiles below.

I find booking training a headache. The team at Vital Workplace Training took all the stress out of it for me. From finding what I need to delivery, I cannot fault them. Simple, easy to understand training, good practical sessions designed around us.

Andy Whiting, Centre Manager

Fairway Children's Centre

Other training courses you may be interested in

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Essential knowledge for the correct methods of compliance with Data Protection regulations 2016

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Customer Service Basics

Learn how to improve customer service when communicating online and in person

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Conflict Management Basics

Training on how To safely deal with conflicts in the workplace, and manage difficult situations

Book you Customer Service Skill straining now!

To make a booking either for a group or for an individual, get in touch with us today either by phone, email or through filling out our contact form.

  • 01376 317760
  • support@vitalworkplacetraining.com

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