We offer a number of courses to help you reduce the risks of COVID-19 in your workplace. Find out more today.

Customer Service Skills

A greater understanding of the customer centred transaction

  • Group courses available onsite
  • Open venues for single spaces
  • COVID-19 secure compliant
As client expectations get higher, the standards should too. This course a good idea for restaurant team leaders, call centre managers, information desk staff and waiting staff
To get the best out your customer service team, a 4 hour course taught live in the classroom ids for you. Can be done online, but best completed as part of a skill block
With the need to adequately provide training to staff, this course comes with an accredited certificate that can be added to a skills framework

What you will learn on this course

Increased productivity, solid team relationships and workplace safety and efficiency are high on the list for not only the workplace but also the centre for Customer Service Excellence.

After training, you will:

  1. Understand the principles of customer service
  2. Understand how customer needs and expectations are formed
  3. Know the interpersonal skills and appropriate behaviour required in the customer service environment
  4. Understand the principles of responding to customers’ problems or complaints

All of our training courses are taught to a robust and versatile specification. To ensure our certificates are correctly accredited, we employ a thorough quality assurance process to every course.

The full qualification specification can be downloaded here

Personalise your training

Unique to Vital Workplace Training, each course has been adapted to include vital safety information for your workplace. As part of this, our training courses come with an optional add-on for your sector or pursuit. Why don’t you take a look and see how we can make your training, yours.

adult business commerce cook

Customer Service and Support

Coffee shop barista using tablet

Employable Skills

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It is important to us that all workplaces get access to high quality and tailored training in a budget-friendly way. By constantly reviewing our pricing and tracking the industry changes, we can bring you the most competitive training prices without compromising the standards we have come to be known for.

Don’t see anything that fits? Contact us at info@vitalworkplacetraining.com and we can create your training for you

About your Customer Service Skills trainers

Want to know more about the trainers that bring quality and professionalism to every course? Click a picture below and get to know the person who will make your training, yours.

I find booking training a headache. The team at Vital Workplace Training took all the stress out of it for me. From finding what I need to delivery, I cannot fault them. Simple, easy to understand training, good practical sessions designed around us.

Andy Whiting, Centre Manager

Fairway Children's Centre

Other training courses you may be interested in

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Data Protection & GDPR Skills

Essential knowledge for the correct methods of compliance with Data Protection regulations 2016

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Customer Service Basics

Learn how to improve customer service when communicating online and in person

main gesturing as he speaks to receptionist

Conflict Management Basics

Training on how To safely deal with conflicts in the workplace, and manage difficult situations

Book you Customer Service Skill straining now!

If you would like to make a group booking for this course or need help with your training, send us a message, give us a call or email us. Whatever you prefer. We can take it from there.

  • 01376 317760
  • info@vitalworkplacetraining.co.uk

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