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Customer Service Basics

Whether online, the phone or in person, customers need to be handled correctly

  • Group courses available onsite
  • Open venues for single spaces
  • COVID-19 secure compliant
A must for any job role where you deal directly with customers. Call centre staff, retail assistants, salespersons and reception desk staff
A 2 hour, live classroom training session can get you to the basic standard expected in customer care. Also available online or as an employment package
Compliant and accredited, this course comes with a certificate the can fit into any induction programme. Add this to an employment package for max results

What you will learn on this course

All organisations speak to clients, service users or customers at some point, so the centre for Customer Service Excellence advises setting good standards on what we say and do to maximise the customer experience.

This course will teach you:

  1. Basic principles of customer service
  2. How customers’ expectations are made and broken
  3. Effectively communicating important information
  4. The basic of responding to customers’ problems or complaints

We run regular quality assurance checks on all of our courses to make sure they comply with relevant regulations. Every course is also checked against a robust list of specifications to make sure it includes all of the essential health and safety information.

Customised workplace training

Here at Vital Workplace Training, we adapt our training courses to meet the particular needs of each of our clients working environments. We do this without sacrificing the essential health and safety information to make sure you don’t miss out on any aspect of your training. 

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Catering and Hospitality - Customer Service and Support

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Office Skills and Safety - Administration Skills

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Employment - Employable Skills


We make sure that our training courses are as accessible as possible for any workplace that needs them. By regularly checking our course prices against leading industry standards, we remain competitive at all times. 

  • For onsite or group training – £275
  • Groups over 12 learners – Call us on 01376 317 760

For all other needs contact us at support@vitalworkplacetraining.com

About your Customer Service Basics trainers

Find out more about Richard and Dan, our workplace training instructors who will be teaching you customer service basic skills!

I find booking training a headache. The team at Vital Workplace Training took all the stress out of it for me. From finding what I need to delivery, I cannot fault them. Simple, easy to understand training, good practical sessions designed around us.

Andy Whiting, Centre Manager

Fairway Children's Centre

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Knowledge and skills to allow you to perform risk assessments

Interested in this course?

To make an individual or group booking, feel free to give us a call or email us today.

  • 01376 317760
  • support@vitalworkplacetraining.com

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