Customer Service Basics

Whether online, the phone or in person, customers need to be handled correctly

Group courses available onsite
Open venues for single spaces
COVID-19 secure compliant

A must for any job role where you deal directly with customers. Call centre staff, retail assistants, salespersons and reception desk staff

A 2 hour, live classroom training session can get you to the basic standard expected in customer care. Also available online or as an employment package

Compliant and accredited, this course comes with a certificate the can fit into any induction programme. Add this to an employment package for max results

What you will learn on this course

All organisations speak to clients, service users or customers at some point, so the centre for Customer Service Excellence advises setting good standards on what we say and do to maximise the customer experience.

This course will teach you:

Basic principles of customer service
How customers’ expectations are made and broken
Effectively communicating important information
The basic of responding to customers’ problems or complaints

We run regular quality assurance checks on all of our courses to make sure they comply with relevant regulations. Every course is also checked against a robust list of specifications to make sure it includes all of the essential health and safety information.

Customised workplace training

Here at Vital Workplace Training, we adapt our training courses to meet the particular needs of each of our clients working environments. We do this without sacrificing the essential health and safety information to make sure you don’t miss out on any aspect of your training.

Catering and Hospitality - Customer Service and Support

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Office Skills and Safety - Administration Skills

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Employment - Employable Skills

Pricing

We make sure that our training courses are as accessible as possible for any workplace that needs them. By regularly checking our course prices against leading industry standards, we remain competitive at all times.