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Conflict Management Basics

Stay safe and learn how to remove yourself from potentially dangerous situations

  • Group courses available onsite
  • Open venues for single spaces
  • COVID-19 secure compliant

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Sadly, conflict arises in most modern workplaces. With workplace stress and tension at an all time high, this course is necessary for all reception staff, hospitality teams and customer service
An intense and practical session of 4 hours in live training will complete all the learning objectives in 1 day, with the option to do it online as well. Personalise this training to your workplace
As a basic course, an accredited certificate can be issued. For the full experience, a regulated course is suggested

What you will learn on this course

The law is very strict in making sure that actions taken to prevent injury or loss are within “reasonable force” and as safe as possible the Security Industry Association (SIA) set stringent guidelines to ensure protection on both sides of the conflict

This training will make you aware of:

  1. Understand the terminology used in conflict resolution
  2. Understand the laws that apply to both employers and employees
  3. Understand the use of appropriate methods to de-escalate a confrontational situation
  4. Understand the importance of personal safety

We apply quality assurance to every course to make sure it complies with the relevant regulations. While teaching our courses, we ensure all of the most important aspects regarding health and safety are covered.

Bespoke training courses

We always prioritise the essentials, which is teaching health and safety in the workplace. But we also make an effort to make your training apply specifically to you and your workplace. This way, you only learn what you need to and the course content applies directly to your working environment.

Barman pouring wine into glass

Hospitality Skills

businesswomen discussing problems

Team Management

security guard from behind



It’s important for workplace training to be readily available and affordable. We make every effort to keep our training courses priced as competitively as possible to make sure that whoever needs workplace training can access our courses.

  • For onsite or group training – £275
  • Groups over 12 learners – Call us on 01376 317 760

For all other needs contact us at support@vitalworkplacetraining.com


About your conflict management basics trainers

Click the pictures below to find out more about the Vital Workplace Training team!

I find booking training a headache. The team at Vital Workplace Training took all the stress out of it for me. From finding what I need to delivery, I cannot fault them. Simple, easy to understand training, good practical sessions designed around us.

Andy Whiting, Centre Manager

Fairway Children's Centre

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Book your Conflict Management Basics training NOW

Get in touch with us today to book your Conflict Management Basics training. Whether you need an individual booking or a group booking, we can accommodate for your needs.

  • 01376 317760
  • support@vitalworkplacetraining.com

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