Conflict Management Basics

Stay safe and learn how to remove yourself from potentially dangerous situations

Group courses available onsite
Open venues for single spaces
COVID-19 secure compliant

Sadly, conflict arises in most modern workplaces. With workplace stress and tension at an all time high, this course is necessary for all reception staff, hospitality teams and customer service

An intense and practical session of 4 hours in live training will complete all the learning objectives in 1 day, with the option to do it online as well. Personalise this training to your workplace

As a basic course, an accredited certificate can be issued. For the full experience, a regulated course is suggested

What you will learn on this course

The law is very strict in making sure that actions taken to prevent injury or loss are within “reasonable force” and as safe as possible the Security Industry Association (SIA) set stringent guidelines to ensure protection on both sides of the conflict

This training will make you aware of:

Understand the terminology used in conflict resolution
Understand the laws that apply to both employers and employees
Understand the use of appropriate methods to de-escalate a confrontational situation
Understand the importance of personal safety

We apply quality assurance to every course to make sure it complies with the relevant regulations. While teaching our courses, we ensure all of the most important aspects regarding health and safety are covered.

Bespoke training courses

We always prioritise the essentials, which is teaching health and safety in the workplace. But we also make an effort to make your training apply specifically to you and your workplace. This way, you only learn what you need to and the course content applies directly to your working environment.

Hospitality Skills

Team Management

Security

Pricing

It’s important for workplace training to be readily available and affordable. We make every effort to keep our training courses priced as competitively as possible to make sure that whoever needs workplace training can access our courses.