Sadly, conflict arises in most modern workplaces. With workplace stress and tension at an all time high, this course is necessary for all reception staff, hospitality teams and customer service
An intense and practical session of 4 hours in live training will complete all the learning objectives in 1 day, with the option to do it online as well. Personalise this training to your workplace
As a basic course, an accredited certificate can be issued. For the full experience, a regulated course is suggested
What you will learn on this course
The law is very strict in making sure that actions taken to prevent injury or loss are within “reasonable force” and as safe as possible the Security Industry Association (SIA) set stringent guidelines to ensure protection on both sides of the conflict
This training will make you aware of:
Understand the terminology used in conflict resolution
Understand the laws that apply to both employers and employees
Understand the use of appropriate methods to de-escalate a confrontational situation
Understand the importance of personal safety
All of our training courses are taught to a robust and versatile specification. To ensure our certificates are correctly accredited, we employ a thorough quality assurance process to every course.
Unique to Vital Workplace Training, each course has been adapted to include vital safety information for your workplace. As part of this, our training courses come with an optional add-on for your sector or pursuit. Why don’t you take a look and see how we can make your training, yours.
It is important to us that all workplaces get access to high quality and tailored training in a budget-friendly way. By constantly reviewing our pricing and tracking the industry changes, we can bring you the most competitive training prices without compromising the standards we have come to be known for.
I find booking training a headache. The team at Vital Workplace Training took all the stress out of it for me. From finding what I need to delivery, I cannot fault them. Simple, easy to understand training, good practical sessions designed around us.