Sadly, conflict arises in most modern workplaces. With workplace stress and tension at an all time high, this course is necessary for all reception staff, hospitality teams and customer service
An intense and practical session of 4 hours in live training will complete all the learning objectives in 1 day, with the option to do it online as well. Personalise this training to your workplace
As a basic course, an accredited certificate can be issued. For the full experience, a regulated course is suggested
What you will learn on this course
The law is very strict in making sure that actions taken to prevent injury or loss are within “reasonable force” and as safe as possible the Security Industry Association (SIA) set stringent guidelines to ensure protection on both sides of the conflict
This training will make you aware of:
Understand the terminology used in conflict resolution
Understand the laws that apply to both employers and employees
Understand the use of appropriate methods to de-escalate a confrontational situation
Understand the importance of personal safety
We apply quality assurance to every course to make sure it complies with the relevant regulations. While teaching our courses, we ensure all of the most important aspects regarding health and safety are covered.
Bespoke training courses
We always prioritise the essentials, which is teaching health and safety in the workplace. But we also make an effort to make your training apply specifically to you and your workplace. This way, you only learn what you need to and the course content applies directly to your working environment.
It’s important for workplace training to be readily available and affordable. We make every effort to keep our training courses priced as competitively as possible to make sure that whoever needs workplace training can access our courses.
For onsite or group training – £275
Groups over 12 learners – Call us on 01376 317 760
I find booking training a headache. The team at Vital Workplace Training took all the stress out of it for me. From finding what I need to delivery, I cannot fault them. Simple, easy to understand training, good practical sessions designed around us.