course

Conflict Management Basics

Stay safe and learn how to remove yourself from potentially dangerous situations

Group courses available onsite
Open venues for single spaces
COVID-19 secure compliant

Sadly, conflict arises in most modern workplaces. With workplace stress and tension at an all time high, this course is necessary for all reception staff, hospitality teams and customer service

An intense and practical session of 4 hours in live training will complete all the learning objectives in 1 day, with the option to do it online as well. Personalise this training to your workplace

As a basic course, an accredited certificate can be issued. For the full experience, a regulated course is suggested

What you will learn on this course

The law is very strict in making sure that actions taken to prevent injury or loss are within “reasonable force” and as safe as possible the Security Industry Association (SIA) set stringent guidelines to ensure protection on both sides of the conflict

This training will make you aware of:

Understand the terminology used in conflict resolution
Understand the laws that apply to both employers and employees
Understand the use of appropriate methods to de-escalate a confrontational situation
Understand the importance of personal safety

All of our training courses are taught to a robust and versatile specification. To ensure our certificates are correctly accredited, we employ a thorough quality assurance process to every course.

The full qualification specification can be downloaded here

Personalise your training

Unique to Vital Workplace Training, each course has been adapted to include vital safety information for your workplace. As part of this, our training courses come with an optional add-on for your sector or pursuit. Why don’t you take a look and see how we can make your training, yours.

Hospitality Skills

Team Management

Security

Pricing

It is important to us that all workplaces get access to high quality and tailored training in a budget-friendly way. By constantly reviewing our pricing and tracking the industry changes, we can bring you the most competitive training prices without compromising the standards we have come to be known for.

Single price per learner is £50.00
For group pricing check out our pricing page

Don’t see anything that fits? Contact us at info@vitalworkplacetraining.com and we can create your training for you

About your conflict management basics trainers

Want to know more about the trainers that bring quality and professionalism to every course? Click a picture below and get to know the person who will make your training, yours.