We offer a number of courses to help you reduce the risks of COVID-19 in your workplace. Find out more today.


Conflict Management Basics

Stay safe and learn how to remove yourself from potentially dangerous situations

  • Group courses available onsite
  • Open venues for single spaces
  • COVID-19 secure compliant
Sadly, conflict arises in most modern workplaces. With workplace stress and tension at an all time high, this course is necessary for all reception staff, hospitality teams and customer service
An intense and practical session of 4 hours in live training will complete all the learning objectives in 1 day, with the option to do it online as well. Personalise this training to your workplace
As a basic course, an accredited certificate can be issued. For the full experience, a regulated course is suggested

What you will learn on this course

The law is very strict in making sure that actions taken to prevent injury or loss are within “reasonable force” and as safe as possible the Security Industry Association (SIA) set stringent guidelines to ensure protection on both sides of the conflict

This training will make you aware of:

  1. Understand the terminology used in conflict resolution
  2. Understand the laws that apply to both employers and employees
  3. Understand the use of appropriate methods to de-escalate a confrontational situation
  4. Understand the importance of personal safety

All of our training courses are taught to a robust and versatile specification. To ensure our certificates are correctly accredited, we employ a thorough quality assurance process to every course.

The full qualification specification can be downloaded here

Personalise your training

Unique to Vital Workplace Training, each course has been adapted to include vital safety information for your workplace. As part of this, our training courses come with an optional add-on for your sector or pursuit. Why don’t you take a look and see how we can make your training, yours.

Barman pouring wine into glass

Hospitality Skills

businesswomen discussing problems

Team Management

security guard from behind



It is important to us that all workplaces get access to high quality and tailored training in a budget-friendly way. By constantly reviewing our pricing and tracking the industry changes, we can bring you the most competitive training prices without compromising the standards we have come to be known for.

Don’t see anything that fits? Contact us at info@vitalworkplacetraining.com and we can create your training for you

About your conflict management basics trainers

Want to know more about the trainers that bring quality and professionalism to every course? Click a picture below and get to know the person who will make your training, yours.

I find booking training a headache. The team at Vital Workplace Training took all the stress out of it for me. From finding what I need to delivery, I cannot fault them. Simple, easy to understand training, good practical sessions designed around us.

Andy Whiting, Centre Manager

Fairway Children's Centre

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Book your Conflict Management Basics training NOW

If you would like to make a group booking for this course or need help with your training, send us a message, give us a call or email us. Whatever you prefer. We can take it from there.

  • 01376 317760
  • info@vitalworkplacetraining.co.uk

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