Customer Service Skills

A greater understanding of the customer centred transaction

Group courses available onsite
Open venues for single spaces
COVID-19 secure compliant

As client expectations get higher, the standards should too. This course a good idea for restaurant team leaders, call centre managers, information desk staff and waiting staff

To get the best out your customer service team, a 4 hour course taught live in the classroom ids for you. Can be done online, but best completed as part of a skill block

With the need to adequately provide training to staff, this course comes with an accredited certificate that can be added to a skills framework

What you will learn on this course

Increased productivity, solid team relationships and workplace safety and efficiency are high on the list for not only the workplace but also the centre for Customer Service Excellence.

After training, you will:

Understand the principles of customer service
Understand how customer needs and expectations are formed
Know the interpersonal skills and appropriate behaviour required in the customer service environment
Understand the principles of responding to customers’ problems or complaints

We teach this customer service skills training course, and all of our training courses, to the highest level of industry standards. We run regular checks on all of our course content to make sure it’s up to scratch with current regulations.

Get a head start with our article about handling customer complaints.

Bespoke workplace training

Workplace training should tick all health and safety boxes but also be enjoyable at the same time. We find the right balance between customising our courses to make them apply to our trainees and ensuring that the essential information is included.

Customer Service and Support

Employable Skills

Security

Pricing

We’re strong believers that workplace training should be accessible to everyone who needs it. We regularly check our course pricing against industry standards to make sure our prices are as competitive as possible.

For onsite or group training – £275
Groups over 12 learners – Call us on 01376 317 760

For all other needs contact us at support@vitalworkplacetraining.com

About your Customer Service Skills trainers

Your customer service skills training session will be run by Richard and Dan, our instructors here at Vital Workplace Training. Find out more about them by clicking on their profiles below.