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Handling Complaints Skills

Reacting to a complaint and turn it into a positive experience for the customer

  • Group courses available onsite
  • Open venues for single spaces
  • COVID-19 secure compliant


Professionalism is needed in all sectors, with managers, call centre team leaders, hotel front desk, concierge and retail staff at the front, course is essential to be adequately prepared
A full schedule of a 4 hour live training session will complete all the learning objectives in 1 day, with the option to do it online as well. Best done as a training package on induction
Walk away with a fully accredited certificate that can fit into the CPD portfolio of any customer service skills based framework

What you will learn on this course

Complaints arise from undesirable scenarios where customers feel that their expectations were not met. The centre for Customer Service Excellence and HM Government, as well as the NHS and care facilities, rely on their staff turning a complaint into a positive experience.

Upon this training course finishing, you will understand:

  1. The reasons customers complain and most complained about services
  2. Handling complaints in person
  3. Handling complaints on the phone
  4. Handling complaints by email or social media
  5. When a complaint has become a personal attack

Every course we plan undergoes a thorough quality check before to make sure it meets the high standards we set.

Customised workplace training

Our worst nightmare is delivering boring, dull training sessions. We do everything we can to keep our workplace training fun and enjoyable while being as informative as possible. By drawing on all of our experience and using our vast database of courses to plan sessions, we’ve learned how to customise training sessions to suit any working environment. 

Barman pouring wine into glass

Hospitality Skills

businesswomen discussing problems

Team Management

preschool children playing

OFSTED Compliant Skills


Workplace training is crucial for safety and for developing skills. That’s why it’s so important to us to keep our prices competitive so that whoever needs training has access to it.

  • For onsite or group training – £275
  • Groups over 12 learners – Call us on 01376 317 760

For all other needs contact us at support@vitalworkplacetraining.com

About your Handling Complaints Skills trainers

To find out about the instructors who will be running your Handling Complaints Skills training sessions, take a look at their profiles below.

I find booking training a headache. The team at Vital Workplace Training took all the stress out of it for me. From finding what I need to delivery, I cannot fault them. Simple, easy to understand training, good practical sessions designed around us.

Andy Whiting, Centre Manager

Fairway Children's Centre

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Book your Handling Complaints Skills training now!

If you’re looking for workplace training, feel free to contact us. Even if the exact course you’re looking for isn’t here, we can work with you to plan something that will suit your needs.

  • 01376 317760
  • support@vitalworkplacetraining.com

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