Handling Complaints Skills

Reacting to a complaint and turn it into a positive experience for the customer

Group courses available onsite
Open venues for single spaces
COVID-19 secure compliant

Professionalism is needed in all sectors, with managers, call centre team leaders, hotel front desk, concierge and retail staff at the front, course is essential to be adequately prepared

A full schedule of a 4 hour live training session will complete all the learning objectives in 1 day, with the option to do it online as well. Best done as a training package on induction

Walk away with a fully accredited certificate that can fit into the CPD portfolio of any customer service skills based framework

What you will learn on this course

Complaints arise from undesirable scenarios where customers feel that their expectations were not met. The centre for Customer Service Excellence and HM Government, as well as the NHS and care facilities, rely on their staff turning a complaint into a positive experience.

Upon this training course finishing, you will understand:

The reasons customers complain and most complained about services
Handling complaints in person
Handling complaints on the phone
Handling complaints by email or social media
When a complaint has become a personal attack

Every course we plan undergoes a thorough quality check before to make sure it meets the high standards we set.

Customised workplace training

Our worst nightmare is delivering boring, dull training sessions. We do everything we can to keep our workplace training fun and enjoyable while being as informative as possible. By drawing on all of our experience and using our vast database of courses to plan sessions, we’ve learned how to customise training sessions to suit any working environment.

Hospitality Skills

Team Management

OFSTED Compliant Skills

Pricing

Workplace training is crucial for safety and for developing skills. That’s why it’s so important to us to keep our prices competitive so that whoever needs training has access to it.